This Privacy Policy ("Policy") describes what personal information Jacques Marie Mage Italia S.r.l. (“we “, “our”, “us”) collects, uses, shares, retains or otherwise processes with respect to our website, stores and other locations where the Policy is located or referenced (“Platform”) and how we treat this information. The Policy also informs visitors to our website (“you”) about your rights regarding your personal information and how to exercise these rights. This Policy, together with our Terms of Use, collectively govern your use of our website and any that link to it.
WE COLLECT INFORMATION FROM AND ABOUT YOU.
We may collect information from you when you visit our Platform, e-mail us or submit forms on-line, when you call us, make an appointment with us, contact us regarding repairs, or when we are otherwise in communication with or providing products and services to you. Some of this information may be personal information, meaning information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular resident or household, such as a name, physical address, e-mail address, telephone number and/or payment information. It may also include records of products purchased, Internet browsing history, geolocation data, and inferences from other personal information that could create a profile about your preferences and characteristics. It may also include publicly available information (although in California such information is not considered personal information).
How you interact with us may determine what personal information we receive or collect.
This may include your name, address, telephone number or e-mail address. For example, we might collect this personal information if you sign up for an on-line account (and could also include a password) or participate in an event or promotion. We might also collect contact information if you fill out a customer information card.
We collect payment information.
For example, we may collect your credit card number, billing and shipping address when you buy merchandise on our Platform.
We collect information you submit
We may collect information when you send us a message through the “Client Service” section at the bottom of our website or otherwise contact us using the information set forth below.
We collect social media information.
We may collect personal information you post on our social media pages. We may also collect your social media profile information and information posted on your page.
We collect demographic information.
We may collect your birthdate, age, gender and zip code. We may also collect information that could identify you and relates to your hobbies, interests and shopping behavior.
We collect information about your purchases.
We may collect information about the purchases you make through our Platform. This could include the products you purchased and their prices.
We collect device information.
For example, we may collect the type of device you use to access our Platform. We may also collect your device identifier, IP address or mobile operating system.
We collect location information.
We may collect precise location information from your device. This may include information about your exact location when you use our website.
We use video surveillance in our stores.
We may use video surveillance in our stores in order to detect and address security and safety incidents, shoplifting and other potentially illegal activities. If you enter one of our stores your image may be collected.
We collect other personal information.
We collect information regarding when and how consumers visit and interact with our services and Platform, including the pages they access on our website and their interaction with the website and its features. If you use our website, we may collect information about the browser you are using. We might look at what site you came from, or what site you visit when you leave us. We might also look at information regarding your interactions with our communications, including use of the “Client Service” section, e-mail, collect audio recordings, and receive photos such as in relation to repairs. We may also receive information to assist in the prevention and detection of consumer fraud, including browser settings, whether data is automatically filled or manually entered, whether data is manually copied or pasted, and proxy detection. We and/or our partners may use tools, including from third parties, to collect some of this information.
WE COLLECT INFORMATION IN DIFFERENT WAYS.
We collect personal information from you passively.
We collect personal information about users over time and across different websites, applications and devices when you use our website. Our vendors and partners may also collect personal information this way on our website. This may include when you visit and navigate our website from any device. For example, this may include when you enable location-based features on our website or click on links to our promotional partners or those with whom we collaborate. We may also use cookies, web beacons, flash cookies and other tracking technologies for these purposes.
We collect personal information directly from you.
For example, if you create an account or make a purchase on our Platform, we collect your personal information. We also collect personal information when you fill out a customer information card in one of our stores. We may also collect your personal information if you sign up for promotional e-mails or, contact us or interact with us, including through our social media sites.
We get personal information about you from third parties.
We may collect personal information from third parties or from public sources to meet certain legal requirements. We may also get information from Internet service or data analytics providers and platforms and social networks.
We combine personal information.
For example, we may combine personal information that we collect off-line with personal information we collect through our website. We may also combine personal information we collect about you from the different devices you use to access our Platform. We may also combine information we get from third parties with personal information we already have about you.
WE USE INFORMATION AS WE DESCRIBE.
We use information to provide our products and services.
We use personal information to provide our Platform, products, features and services, including using it to process and ship your order, offer you a particular shopping experience on-line or in-store, for customer support, providing our website to you and making it easier for you to use, manage our relationship with you, provide you recommendations and personalize your experience, to fulfill orders and requests, to facilitate repairs and to manage and provide our website.
We use personal information to improve our understanding of your interests and concerns and improve our Platform, products and services.
We may use your personal information to make our Platform, products, and services (such as our website and shopping experience) better. We may use your personal information to customize your experience with us and to tailor our marketing activities to fit your needs and interests.
We use personal information to communicate with you and respond to your requests, messages or questions.
We may use your personal information to send you information you request. We may also use your personal information to communicate with you via phone, e-mail or in person and to improve our services in those ways.
We use personal information for marketing purposes.
For example, we may use your personal information to contact you about new products and special offers we think you will find valuable, to serve you with interest-based or targeted advertising or to subscribe you to newsletters and newspapers at your request. We and our partners may engage in interest-based advertising using personal information gathered across multiple websites, devices, or other platforms. We may call you, or send you e-mails or text messages to the extent permitted by applicable law. We may also use other means as they are developed.
We use personal information to communicate with you about your account or our relationship.
We may contact you about changes to our Platform or about service updates. We may also contact you about feedback or about this Policy or our Terms of Use.
We use personal information for security and legal purposes.
We may use personal information to protect our us, our customers, our associates, and our Platform. We also use personal information to collect and enforce accounts and to protect against fraud.
We use personal information for other purposes.
For example, we use information to maintain transactions and other business records. We also use personal information for internal purposes to the extent permitted by law. This includes administrative and audit purposes. We also use personal information to meet legal, insurance and processing requirements. We will also use personal information as otherwise allowed by law, including if we have notified you. In some circumstances, we may seek your permission, for example, if we are legally required to do so.
WE MAY SHARE INFORMATION WITH THIRD PARTIES.
We will share personal information with third parties who perform services on our behalf.
For example, we share personal information with vendors who send e-mails for us. We may also share personal information with service providers that help us operate our Platform or run promotions. This may include third parties who assist payment processing, shipping, fraud detection and prevention, customer service, data housing and processing or for storage purposes.
We may share information with our business partners. For example, to the extent permitted by law we may share information with third parties who jointly sponsor an event or promotion with us. Our third-party partners may receive information about your use of the website by placing cookies or other trackers. Under certain laws, including the CPRA (as defined below), this may be considered “sharing” or a “sale” of personal information for targeted advertising purposes. If you are a resident of certain states you may have the right to opt out of the sharing of this information. Please refer to the section below addressing these rights. We do not however, “sell” personal information for direct monetary compensation.
We may share your personal information with our current and future parent, subsidiary and affiliated entities. This may be for management, internal audits, billing or administrative purposes. It may also be to provide you with the same level of service globally. We may also share your information with any successor to all or part of our business.
This includes if we are merged or all or part of our business or assets are transferred, assigned or sold. Your personal information will be disclosed to our successor or assign in these circumstances who can use and disclose your information for substantially the same purpose as set out in this Policy.
We will disclose your information if we think we have to in order to comply with the law or to protect ourselves as permitted by law. This includes compliance with laws outside of the U.S. that might apply to us. For example, we will share personal information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential fraud. This might include fraud we think has happened during a promotion. We may also share your personal information if we believe we need to defend or assert a legal claim.
RETENTION OF PERSONAL INFORMATION.
You have certain choices about how we use your information. Certain choices you make are browser and device specific.
We retain each type of personal information set forth herein for as long as necessary to fulfill the purpose for which it was collected, including to meet accounting, legal and/or reporting requirements, and where required to defend or assert against legal claims, until the end of the applicable retention period or until a particular claim has been settled. We use the following criteria to determine how long to retain the personal information: (i) your requests to us regarding your personal information, (ii) technical considerations and the levels of protection in place for it, (iii) legal obligations to retain it or for our own legal purposes and (iv) generally our relationship to you.
YOU HAVE RIGHTS REGARDING YOUR INFORMATION.
You have certain rights about how we use your personal information. Certain rights are browser and device specific.
Marketing Communications
You may opt out of receiving our marketing communications. You may opt out of receiving our promotional e-mails or text messages by following the instructions included with the communication. Note that you will still receive transactional messages from us, including information about your account and responses to your inquiries.
We use tracking technologies.
We collect personal information about users when you use the Platform. Third parties may also collect personal information this way on our Platform. To do this, we use several common tracking tools. Our vendors and partners may also use these tools. These may include cookies. Cookies are small files that download when you access certain websites. To learn more, visit here. We, or our vendors and partners, may also use web beacons, flash cookies, and other tracking technologies.
We use tracking technologies for a variety of reasons.
We use tracking tools to recognize new or past users, store your password if you have registered on our website, improve our Platform, products, or services, serve you with interest-based or targeted advertising, observe your behaviors and browsing activities over time across multiple devices or other platforms and to better understand the interests of our Platform visitors.
We may engage in on-line behavioral advertising.
We and our partners may display interest-based advertising using information gathered about you over time across multiple websites, devices, or other platforms. Interest-based advertising or “on-line behavioral advertising” includes ads served to you after you leave a website, encouraging you to return. These ads may be served after you leave our website, or after you leave the websites of third parties. They also include ads we and our partners think are relevant based on your browsing habits or on-line activities. These ads might be served on websites or applications. We might serve these ads, or third parties may serve ads. They might be about our products or other company's products. As described above, we work with third parties who help gather this information. These third parties might link your name or e-mail address to other information they collect. That might include past purchases made off-line or on-line. Or, it might include on-line usage information.
You can control certain tracking tools.
Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. Please note however, that if you choose to make any such elections it could affect the availability and functionality of our website. To control flash cookies, which we may use on our website from time to time, you can go here; flash cookies cannot be controlled through your browser settings.
Opt-Out Preference Signals.
Opt-out preference signals allow consumers to notify businesses that they do not want their personal information shared with third parties for advertising and other purposes without having to make a specific request each time they visit a site, for example by placing an extension on a user’s browser. Please be advised that although we may do so in the future we do not currently process these signals inclusive of the Global Privacy Control signal.
You can opt out of targeted-behavioral advertising
You can reject all cookies except functional cookies using our cookie preference tools, including opting out of targeted-behavioral advertising based on information obtained from our website. Keep in mind that if you visit us from a different device or browser, or clear cookies, you may need to reselect your preferences. Certain choices you make may be browser and/or device specific.
THIS PLATFORM AND CHILDREN.
Our Platform is meant for adults. We do not knowingly collect personally identifiable information from children under the age of 16. If you are a parent or legal guardian and think your child has given us information, you may contact us by using the “Client Service” section at the bottom of our website and clicking on the button that says “Contact Client Services Team” or using the contact information set forth below in this Policy. Please mark your inquiries “Children’s Information Request.” Parents, you can learn more about how to protect children's privacy here.
SECURITY
We use standard security measures.
The Internet and information storage are not 100% secure. We cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution. We use reasonable technical, administrative and physical controls, procedures and practices to safeguard personal information under our control (taking into account the nature of the personal information) from unauthorized or illegal access, destruction, use, modification and disclosure. If a username and password are needed to access certain areas of our Platform it is your responsibility to protect them. To the full extent allowable by applicable law you acknowledge and agree that we are not responsible or liable if any information about you is intercepted, accessed and/or used by any unintended recipient. If you believe that the security of your communications or personal information has been compromised please notify us immediately.
WE MAY LINK TO THIRD-PARTY SITES OR SERVICES WE DO NOT CONTROL.
You may be able to access certain third-party sites from our website.
For example, this may include social media sites. This Policy does not apply to those third-party sites.
We strongly advise you to check the privacy policies of all third-party sites you visit to find out how they are treating your personal information. We are not responsible for these third parties’ practices.
RIGHTS OF CONSUMERS IN APPLICABLE STATES REGARDING ACCESS AND CONTROL OVER PERSONAL INFORMATION
Certain state privacy laws in the U.S. such as California, Virginia, Colorado, Connecticut and Utah may offer certain additional rights to you as detailed below, as applicable. These state laws include the California Privacy Rights Act of 2020, as amended by the California Privacy Rights Act of 2020 (“CPRA”).
The Right to Request Access to or Know Personal Information
The right to request and receive the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the business purpose for collecting the information, the categories of third parties with whom we share personal information, the categories of information that we sell or disclose to third parties, the length of time we intend to retain each category of information or if that’s not possible the criteria used to determine that information, and the right to confirm whether we process your personal information and access it in a portable, and to the extent technically feasible, readily useable format. In California you may make such a request for this information for the 12 month period preceding your request up to twice a year. Please note however, that in states such as California we may refuse to disclose your personal information for certain reasons, such as being unable to verify your request, the request being manifestly unfounded or excessive, if it involves certain sensitive information (but we will tell you if we are collecting the type of information involved), if it would restrict our ability to comply with legal obligations, if necessary to exercise legal claims or rights or defend legal claims, or if the information is certain medical information, involves consumer credit reporting information or other types of information exempt from applicable law.
The Right to Correct Inaccurate Personal Information
The right to request that we correct inaccurate personal information, taking into account the nature of it and the purpose for which it was collected. Please note however, that in states such as California, we may refuse your request for certain reasons, such as being unable to verify your request, the request being manifestly unfounded or excessive, the information being publicly available, or if the information is certain medical information, involves consumer credit reporting information or other types of information exempt from applicable law.
The Right to Delete Personal Information
The right to delete the personal information we collect from you and to request that we tell our service providers to do the same under applicable law. Please note however, that in such states as California we may refuse your request for certain reasons, such as being unable to verify your request, to complete your transaction, provide a reasonably anticipated product or service or for certain warranty and product recall purposes, for certain internal uses that are compatible with reasonable consumer expectations or the context in which the information was provided, for certain business security practices, the information being publicly available, if it would restrict our ability to comply with legal obligations, if necessary to exercise legal claims or rights or defend legal claims, or if the information is certain medical information, involves consumer credit reporting information or other types of information exempt from applicable law.
The Right to Opt Out of the Sale or Sharing of Personal Information
California requires that we identify for the 12 month period prior to the date of this Policy the information that we have “sold” or “shared” about you. We do not knowingly “sell” personal information for direct monetary compensation, but the meaning of the word “sale” under certain privacy laws is broad and may include the transfer of information to other parties via cookies or other trackers. Moreover, we may “share” personal information for targeted advertising purposes through such methods. We may use these cookies or other trackers to personalize your experience, for statistical analysis or advertising and social media purposes, including to track your use of our website, offer you advertisements that target your interests, and/or to analyze the performance our advertising. Without limiting any other provision set forth in this Policy, the information provided to others may include basic identification information; device and/or browser information and other unique identifiers such as cookies, beacons, pixel tags, mobile ad identifiers and similar technology, customer numbers, IP addresses, on-line identifiers and other forms of persistent identifiers; Internet activity and other electronic network information including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or marketing; commercial information, including records of of products and services purchased, obtained, or considered, and other purchasing or consuming histories; and inferences drawn from any of the information identified above to create a profile about you reflecting your preferences and behaviors.
Under the CPRA and certain other U.S. state privacy laws you have the right to opt out of the sale and sharing of your personal information for targeted advertising purposes. As such you have the right to reject all cookies except functional cookies (this option will opt you out of all sales and sharing for targeted advertising purposes). This can be achieved by clicking the “Do Not Sell or Share My Personal Information” link on the homepage of our website. Please note however, that (i) if you visit the website from a different device or browser or clear cookies you may need to reinput your elections and (ii) even if you opt out of the sale or sharing of your personal information, your use of our website may still be tracked by us and/or our service providers to the extent permitted by applicable law. Please note that in certain states such as California there are some exceptions to your opt-out rights, including where the information is publicly available, with respect to situations where the sale or sharing is necessary for us to comply with legal obligations, if necessary to exercise legal claims or rights or defend legal claims, or if the information is certain medical information, involves consumer credit reporting information or other types of information exempt from applicable law.
Please also note that in certain states such as California personal information does not include publicly available information that is from federal, state or local government records and information that we have a reasonable basis for believing is lawfully made available to the general public by you or from widely distributed media or certain information distributed by you and made available if you have not restricted that information to a specific audience, as well as certain other types of information such as medical information and information relating to consumer credit reporting.
The Right to Consent to Collection of, or Limit the Use of Sensitive Personal Information in Certain States
If you are a resident of California you may have the right to limit the use of sensitive personal information and if you are a resident of Virginia, Colorado, Utah or Connecticut, you may have the right to consent or opt out of the processing of sensitive personal information. As used in this Policy sensitive personal information may mean, as defined by certain laws, information such as your exact geolocation, racial or ethnic origin, religious or philosophical beliefs, union membership, sex life or sexual orientation, health and genetic and/or biometric data, as and to the extent we may, if ever, collect such information from you. Under certain laws it may also include social security numbers, driver’s license numbers, state identification cards, passport numbers, account log-ins, financial account information, and debit or card numbers in combination with security or access codes, passwords or other account credentials. If we collect any such information, we only use it as may be necessary to provide goods and services to you, and do not “sell” or “share” this sensitive personal information for targeted advertising purposes, and do not use such information to infer characteristics about you. If you are a Virginia, Colorado, Utah or Connecticut resident we do not collect or process your sensitive data (as defined in those states) without your consent.
The Right to Appeal in Certain States
If you are a resident of Connecticut, Colorado or Virginia, and we deny the exercise of any of the rights set forth above then you may appeal such denial by contacting us to appeal that decision by going to the “Client Service" section at the bottom of our website and clicking the button that says “Contact Client Services Team” or contacting us using the information set forth below.
Requests for Access, Deletion and Correction of Personal Information
To request access to or to delete or correct your personal information you may contact us using the methods provided in this Policy, including calling our telephone number provided in this Policy below or going to the “Client Service” section at the bottom of our website and clicking the button that says “Contact Client Services Team”. We will verify your identity using at least 2 data points you have provided to us previously and verify your request by comparing the information you provide to information already in our possession, and certain other measures, to minimize the risk of fraud. We will acknowledge receipt of your request within 10 business days of receipt of your request and will provide a response to your request within 45 calendar days after its receipt. We will inform you if we need additional time to respond, the reasons therefor, and when we will respond, but will respond within no later than 90 days or such other applicable timeframe. You may also authorize another person or business legally allowed to represent you under applicable law to act as an agent to submit requests on your behalf. Please note though that if you use an authorized agent we may require more information from either the authorized agent or you to verify that you are the person directing the agent. For example, for requests to know or delete your information we may require the authorized agent to provide proof that you gave the authorized agent signed permission to submit the request. We may also require that you verify your identity directly with us or directly confirm with us that you gave the authorized agent permission to submit the request.
No Discrimination
We will not discriminate against you on the basis that you are exercising any of the foregoing rights afforded by applicable law, including denying you goods or services, charging different prices or rates for goods or services (including through the use of discounts or other benefits or imposing penalties), providing you a different level or quality of goods and services or suggesting that you will receive a different price or rate for goods and services or a different level or quality of goods and services. However, if you refuse to provide your personal information to us or ask us to delete or stop selling your personal information and that personal information or sale is necessary for us to provide you with goods or services we may not be able to complete your transaction. Moreover, we may charge different prices or rates, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by your personal information.
Shine the Light Law
If you are a California resident, pursuant to California Civil Code Section 17983.83 you can request information regarding the categories of personal information we share with our affiliates and/or third parties, if any, for their direct marketing purposes and the contact information for any such affiliates and/or third parties. To make any such request go to the “Client Service” section at the bottom of our website and click the button that says “Contact Client Services Team” or e-mail us at the address provided below.
WE MAY UPDATE THIS PRIVACY POLICY.
From time to time we may change our privacy practices. We will notify you of any material changes as required by law. We will post an updated copy on our website. Please check this page for updates.
FEEL FREE TO CONTACT US IF YOU HAVE MORE QUESTIONS.
If you have questions regarding how we use your information or to request access to it or request that we delete or correct it you may go to the “Client Services” section at the bottom of our website and click the button that says “Contact Client Services Team” or contact us as follows:
Jacques Marie Mage Italia S.r.l.
E-Commerce Coordinator
Via della Spiga, 30, 20121 Milano Milan, Italy
(877) 358-6161 MARKETING